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ANZ: Update On Fast-Tracked Quake Support

Fuseworks Media
Fuseworks Media
ANZ: Update On Fast-Tracked Quake Support

The ANZ and The National Bank have assisted quake-affected business, personal and farming customers in Canterbury with more than $1.6 million in fast-tracked loans and expert help since Saturday's earthquake.

ANZ New Zealand Acting Chief Executive Officer Steven Fyfe said the total funding support was rising rapidly. Local bank staff were proactively contacting businesses and farmers and offering the banks' support packages and expert advice.

Customer and quake support update

o $1 million donation to Red Cross Canterbury Earthquake Appeal

o More than $1.6 million in emergency loans through the fast-tracked approval process

o The emergency loans include assistance for wages, replacement of stock, repairs, and other one-off major costs (such as dump fees)

o More than 50 loan repayment holidays

o Tailored expert advice to deal with customers' individual circumstances and needs

o Assistance with Red Cross and Earthquake Commission Call Centres, using bank call centre specialists

Christchurch-based Commercial General Manager Troy Sutherland said ANZ and The National Bank were working closely with businesses to get them through.

"Around 80 of our staff are working from home and we are also operating out of a remote site due to the CBD cordon. Like our customers, we're using a bit of ingenuity to keep going, and we are very committed to helping them get back to business as usual, despite the challenging conditions.

"We urge customers to phone (call centre details below), or come in and talk if they are worried or need advice. Our people understand the stress of what is happening as they are going through it as well. We can tap into our local expertise and networks, on top of the support packages for affected customers that we announced on Saturday."

Staff support package ANZ New Zealand is sending relief teams to Canterbury to support staff. A special support package for staff includes a $500 payment for incidental expenses, provisions of drinking water for work and home use, trauma support for staff and families, and alternative accommodation support.

Update: Donations to Red Cross Canterbury

Earthquake Appeal bank accounts The ANZ and The National Bank Red Cross appeal accounts have so far received around $150,000 in donations from the public.

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