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Substandard care found at Woodlands Resthome

Fuseworks Media
Fuseworks Media
Substandard care found at Woodlands Resthome

Nelson Marlborough District Health Board (NMDHB) has been given information about the standard of care being delivered at Woodlands Rest Home in Motueka, and how this may need to be improved.

A surveillance audit has raised questions about substandard care within the Woodlands Resthome facility and the DHB is now working with the owners of the facility Oceania Group, and the Ministry of Health to investigate this further.

NMDHB Community Based Service Director Peter Burton said, "The DHB takes information of this nature seriously and has responded in two ways. The first has been to ensure the health and wellbeing of residents and the second has been to install a temporary manager.

"Last week a DHB team of three nurses carried out 'top to toe' clinical assessments which identified that some clinical issues had not been followed up sufficiently.

"We can reassure residents and families that from a clinical perspective the procedures and care plans now in place will ensure the appropriate level of care," said Mr Burton. "The Temporary Manager's role will be to do a thorough audit and make recommendations for future actions."

Yesterday (20/07) the DHB met with residents and families and introduced the temporary manager.

Mr Burton said the information on standards of care was discovered through the audit system; however we also rely on staff members, family members and residents to let us know if there are concerns in resthomes.

"The facility had a scheduled audit in September 2010 where there were items were identified and addressed, however it was information from an unannounced or surveillance spot audit that led to this investigation," said Mr Burton.

Aged Residential Care residents, and their relatives have ways that they can give feedback about facilities, firstly phone the DHB complaints co-ordinator on 03 546 1800 anytime or contact Age Concern 03 5467682.

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