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2019 Court User and Juror Satisfaction surveys released

Fuseworks Media
Fuseworks Media

The latest surveys conducted by the Ministry of Justice show most court users and jurors continue to be satisfied with the services and facilities the Ministry provides.

Court users’ overall satisfaction was 82% - a small increase on last year’s 81% - and jurors’ overall satisfaction was 90% - also consistent with previous years.

"It’s encouraging to see the Ministry maintaining good standing with court users and jurors," says Chief Operating Officer Carl Crafar. "Participants’ experience of courts and trials can be very stressful, and these surveys show that the Ministry continues to perform strongly in providing court services and taking care of all who enter our buildings.

"I’m particularly proud of how our court staff conduct themselves, as this was a highlight of the Court User Survey. Ninety-one percent said they were treated fairly by staff, 90 percent said that staff were helpful, and 81 percent said they felt staff took their individual circumstances into account.

"We are always looking to improve, but I am pleased our staff are conducting themselves professionally and with empathy, as going to court is often an overwhelming experience for many

court participants."

The Juror Satisfaction Survey found 98% of jurors were satisfied with how court staff treated them.

This result is consistent with previous years. Jurors continue to feel safe at court, rating their satisfaction with the safety and security at 90%.

The most common suggestions from jurors for improvements were making the jury retiring room more comfortable, providing a wider range of healthy food and beverages at court and improving the sound quality and WIFI in courtrooms.

The Court User Survey measures court users’ satisfaction with the services and facilities provided by the Ministry. The 2019 survey was conducted in June and July with 2,055 participants.

The Juror Satisfaction Survey measures juror satisfaction with the services and facilities provided at court. The 2019 survey was carried out in May and June and was completed by 1,044 participants.

Both reports are available on the Ministry of Justice website.

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