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Commerce Commission Reports To Minister On Compliance With Telecommunications Service Obligations

Fuseworks Media
Fuseworks Media

The Commerce Commission has advised the Minister for Communications and Information Technology that Telecom Corporation of New Zealand Limited and Sprint International New Zealand Limited have complied with all their Telecommunications Service Obligations (TSO) quality measures for the period 1 July 2009 to 30 June 2010.

Each year Telecom and Sprint are required to provide the Commission with audited information on their compliance with the Telecommunications Service Obligations (TSO) Deed for the service quality measures for the Local Residential Telephone Service (LRTS) TSO and the Telecommunications Relay Service (TRS) TSO respectively.

The service quality measures Telecom is required to report on include measures relating to line connect speed capacity for standard internet calls, unsuccessful residential call attempts and unsuccessful 111 (emergency) calls. For emergency calls, each year an average of 85 per cent of emergency calls must be answered within 15 seconds.

The service quality requirements for Sprint relate to the provision of the TSO relay services which enable hearing impaired telecommunications users to make relay calls. These TRS service quality measures require that at least 85 per cent of calls will be answered by relay assistants within 15 seconds and that no more than five calls per 100 to the TRS system will receive a busy signal. Compliance with these measures is assessed annually and is based on a review of quarterly figures.

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