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Lives saved by 111 caller location technology

Fuseworks Media
Fuseworks Media

The new caller location system for 111 mobile phone calls has already made a significant impact in the two months it has been up and running, say Police Minister Paula Bennett, Communications Minister Simon Bridges and Internal Affairs Minister Peter Dunne.

The system automatically provides emergency services with the probable location of a caller when they dial 111 from a mobile phone, enabling police, fire and ambulance services to respond more quickly.

"The new system has been vital in helping to identify the location of callers in instances where the caller hasn’t been able to speak, where the call has been cut-off before the operator could get more information about the caller’s location or where the caller doesn’t know their exact whereabouts," Mrs Bennett says.

"The system has been used to get help to an injured person on a farm, a motorcycle crash victim, people who are distressed or potentially suicidal, people experiencing family violence, a person who had spotted a fire in a rural area, and people experiencing medical emergencies."

"It’s great to hear how the system is helping emergency service providers improve public safety. This solution sees New Zealand leading the way in emergency response systems, alongside the United Kingdom and other European countries," Mr Bridges says.

"Since the system was introduced, more than 145,000 genuine 111 calls have been made to emergency services and around 20 per cent of these calls involved operators using the system to help them get more accurate information about a caller’s location."

While the new system provides a critical tool to help identify the probable location of 111 callers from mobile phones, it’s still important for callers to tell emergency services operators where they are.

"This is a system that people may need to rely on in times of need, so I’m incredibly proud that it’s already making a demonstrable impact. In some cases the system has been identified as critical to preventing a fatal incident, or preventing an incident from escalating further," Mr Dunne says.

The Ministers acknowledged the many organisations involved including the Ministry of Business, Innovation and Employment, Emergency Service Providers (New Zealand Police, Fire and Emergency New Zealand, St John and Wellington Free Ambulance), Mobile Network Operators (Spark, 2degrees and Vodafone), Datacom and Google.

"It’s a fantastic example of the public and private sectors working together to better serve New Zealanders," Mr Dunne says.

Further information about the Emergency Caller Location Information system is available here:

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