If you’re happy and you know it, click the smiley face.
Visitors to Grey District Council offices and facilities in Greymouth will be able to provide instant feedback on their visit from Monday.
The HappyOrNot iPads will be available in the Council office on Tainui St, the Grey District Library on Mackay Street and there will be two at the Westland Recreation Centre – one at the Customer Service desk and one in the Fitness Centre.
Community and Recreation Services Manager Nelia Heersink says the feedback will help Council and staff make operational improvements and improve customer service.
“We want to hear about the experience our customers have, while its still fresh in their mind. Simply taking an extra couple of minutes on the way out and popping some feedback into the iPads will help us identify areas we can do better, in real time.
“As a council we aim to be one exceptional team, providing outstanding customer service to our community. HappyOrNot is an effective and easy way for our customers to tell us if we’re on the right track or not.”
Customers have the opportunity to rate their satisfaction with their visit or the service they’ve received using a smiley-face scale. They are also able to include a comment if they wish to. If customers provide negative feedback, they will be encouraged to provide contact details so staff can follow up with them directly.
Grey District Mayor Tania Gibson says the new tool is easy to use and a welcome addition to the suite of features Council is using to gather feedback and improve services.
“We’re just about to close out our resident satisfaction survey, which gives us really good information about how people are feeling about how we’re doing as a council. We’ve had Snap Send Solve running since last year and that’s proving very successful in bringing issues to our attention.
“This new tool, which lets people give us instant feedback on site, is another step forward to ensuring we’re an inclusive, connected, and responsive Council. It’s a great investment in continuous improvement for our ratepayers and our community.”
The HappyOrNot platform is a subscription-based feedback tool used by Councils and service providers throughout New Zealand. Customers are encouraged to provide feedback every time they visit one of the sites, and all information will be collated and used for council teams to identify opportunities to improve their services – or provide well-deserved acknowledgement of a job well done!